Terms and Conditions
1. Postage
UK orders will be sent by Royal Mail.
Any orders over 10 or International posting to please contact our Office as a delivery charge will incur.
2. Pricing
vca aims to reflect the most accurate information on book prices at all times. The costs of the books are supplied at the recommended price except where a specific discount is offered.
All prices are displayed in pounds sterling (£) on our website.
3. VAT Distance Selling Regulations
To comply with current VAT distance selling regulations, we now charge the applicable VAT rate for any country for which we exceed the distance selling threshold. This currently includes: Australia, Canada, Denmark, France, Germany, Holland, Ireland, Italy, Spain and Sweden.
4. Customers in VAT exempt territories within the EU
Unfortunately, our system is not yet able to distinguish VAT exempt territories within the EU, such as the Canary Islands and so customers will be charged VAT when placing an order.
We are happy to refund the VAT to you after your order has been despatched. To request a VAT refund after despatch, please email: enquiries@visualcommunicationaid.com. Remember to include the order number with your request.
For further information on VAT distance selling regulations and selling thresholds please contact the relevant VAT authority for the country concerned.
5. Customs Charges
If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that vca has no control over additional charges in relation to customs clearance. vca recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
6. Contract
When you place an order to purchase a product from vca. We will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've despatched that product to you (the "Despatch Confirmation E-mail"). That acceptance will be complete at the time we send the Despatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Despatch Confirmation E-mail to have been despatched do not form part of that contract.
7. Privacy
vca recognises the concern of our customers regarding privacy of information. All information you give to vca is stored securely, and is not accessible to other users. Rest assured that any information you give to vca will not be distributed to any other company outside of vca or its affiliated partners, unless you give us your express consent.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you or pass your information to another trader unless you have given us your consent. In order to process your payment we may, however, provide financial information to our account processors (including Banks and such organisations). In addition, you may notify us if you do not wish to receive any further marketing information from us. The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
We will not collect sensitive information about you without your explicit consent. We will endeavour to ensure the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first, except for payment processing through the secure channels of our banking partners. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us.
We do not knowingly collect for company use any personal information of children under 12 without the consent of their parent or carer.
8. Security
vca uses secpay for financial transactions who use industry standard Secure Socket Layer (SSL) encryption to ensure the highest security for credit card and personal details submitted to us over the Internet. Recent surveys have shown that there is less fraud on the Internet than in real life situations (such as using your credit card in a department store or at a restaurant), and we're confident that we are offering the secure service you can expect from vca. Information passed between your computer and our website cannot be read in the unlikely event that it is intercepted by someone else.
9. Refunds and Returns
vca operates a 'no questions asked' returns policy providing you return your book within 7 working days of the delivery of your order. This policy is in accordance with the UK Distance Selling Regulations. A full refund will be given for the returned items, providing they are in their original condition, however, any postage costs incurred when returning your items will be at your own cost.
After the 'no questions asked' 7 day period we will be happy to accept items for return in any of the following cases:
- The item was found to be damaged or faulty.
We will either replace the item or give you a full refund (including postage costs). Please state which option you prefer. If you require a replacement, we will wait to receive the faulty copy from you before despatching a new one.
- The item was incorrectly supplied.
If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
The item does not meet with your requirements.
We will refund the ordered item only (all postage costs will be incurred by the customer) subject to the following conditions:
a) The book must be returned within 28 days of receipt in the UK, 48 days of receipt in Europe, and 4 months of receipt in any country outside the UK or Europe.
b) It must be in pristine and resaleable condition.
c) It must be accompanied by a copy of the delivery note or receipt. In all cases, items should be returned in their original packaging to:
vca
16 NorthField Terrace
Church Fenton
Tadcaster
North Yorkshire
LS24 9RQ
Items should be returned to us by the most economical method. They remain your property until we have received them. All returns are accepted at the discretion of vca, and refunds will be given in the same tender type as the original payment. Please allow 14 days (in addition to the delivery time) for the return to be processed. Please note that our Standard Returns policy does not apply to business customers. Business customers may return 10% of their orders within 60 days, providing the items are in their original condition. Postage costs to send the items to us will be the responsibility of the customer.
10. Non Delivery
If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, vca shall have no liability to you unless you notify vca within 40 days of the date on which the goods were despatched to you.
If you notify a problem to vca under this condition, vca’s only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.
11. Returns Policy For Business Customers
Our standard Returns Policy does not apply to those customers who purchase items for business use, resale or on a Business Account. Instead the following policy applies.
Business Customers may return 10% of each order within 60 days, subject to the following conditions:
- All items must be returned within 60 days of receipt.
- Each item must be in pristine and resaleable condition.
- Returned items must be accompanied by a copy of the delivery note or receipt.
Postage costs to send the items to us will be the responsibility of the customer.
We will also be happy to accept items for return in the following cases, providing you inform us of your intention to return within 7 working days of receipt:
The item was found to be damaged or faulty.
- We will replace the item. Any postage costs for returning the faulty item and sending out a replacement will be the responsibility of vca.
- We will wait to receive the faulty copy from you before despatching a new one.
The item was incorrectly supplied.
- If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given for the incorrectly supplied item.
- We will require you to send the item back to us at our cost.
In all cases, items should be returned in their original packaging to:
vca
16 NorthField Terrace
Church Fenton
Tadcaster
North Yorkshire
LS24 9RQ
Items should be returned to us by the most economical method. They remain your property until we have received them.
All returns are accepted at the discretion of vca, and refunds will be given in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed.
12. Use of Site
vca reserve the right to refuse service, terminate accounts, and/or cancel transactions in its discretion, if vca believes that customer conduct is in violation or breach of any applicable law or vca’s terms and conditions, or is harmful to the interests of vca. This does not affect your statutory rights as a consumer. Contracts are established at time of despatch. For more information please visit Which? Online.
13. Copyright
The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of vca's are the property of vca or has been licensed to vca, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through vca's services belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
14. Jurisdiction
This website is not directed to any person in any jurisdiction whether the publication or availability of the website, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the website. These terms and conditions are guaranteed by and constructed in accordance with English law with English courts having exclusive jurisdiction.