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FAQ's

An overview of our delivery, payment and returns terms

Delivery

What are the delivery costs?

Our delivery prices are as follows:

  • Large boards: £16.63 per board
  • Signage: £6.63 up to 5 signs
  • Books: £4.95 up to 4 books

What countries do you deliver to?

We're based in the UK and fulfil domestic orders from our Yorkshire based offices. Within the UK, orders will be sent by Royal Mail.

If you're based outside of the UK, please liaise with us before paying for your order. We welcome the opportunity to work with you but prefer to tailor shipping and fulfilment needs by coordinating with you beforehand.

How long will delivery take?

For orders of our standard products, we endeavour to stock items for immediate supply. Please allow 3 to 5 days for delivery.

If you're ordering personalised or bespoke products, please allow for additional lead times as your products will be fully made to order.

Payment

Online Payment

We provide secure online payment via PayPal which accepts all major credit and debit cards. Funds in currencies other than UK sterling can only be made electronically and your payment will be automatically converted into UK sterling.

Pro-Forma Invoice

If you don’t wish to purchase goods with a debit or credit card, we can generate a Pro-Forma invoice. Please note that you will need to pay for the goods prior to dispatch. Please select the products you want to purchase and proceed to the checkout. When prompted select the Pro-Forma Invoice option and continue as per normal. An email notification with details of what you wish to purchase and how to pay will automatically be generated and emailed to you. You can pay a Pro-Forma invoice by cheque or BACS.

Payment by Cheque

Cheques for payment of Pro-Forma invoices and mail order should be made payable to visual communication aid Ltd. We are based in the UK and transact our orders in UK sterling, cheques must be drawn on a UK bank account in UK Sterling.

Please post cheques to:

Motivation & Co. (UK) Ltd
Leeds East Airport
Busk Lane
Church Fenton 
Tadcaster
LS24 9SE

Payment by BACS

For BACS details, please complete the checkout process requesting pro-forma invoice. BACS details will be suppied upon order completion.

Returns

Non-personalised/Bespoke Products

Standard products can be returned to us within 14 days of receipt. Please contact us if you wish to request a return. We are unable to refund return postage costs.

Personalised & Bespoke Products

As these products are custom made to order, we're unable to accept returns. We're sure you'll love your products, but if you have any queries, please contact us and we'll do our best to help.

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